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Our 2021 Season Pickup locations in Montreal :
(Check out our website regularly for more details about our partners for the 2020 Season) Kiosque des Jardins Lakou - 4141b, chemin Selby, Dunham Association Récréative Milton-Parc (Galeries du Parc) - 3590 Rue Jeanne-Mance, Montréal Épicerie Exotique Yasolo - 3673 Rue Notre-Dame Ouest, Montréal Groupe 3737 - 3737, boul. Crémazie Est, Bur. 200, Montréal Fruitement Vôtre - 1407 Boulevard Saint-Jean-Baptiste, Pointe-aux-Trembles |
Frequently asked questions
What comes with each delivery?
What happens if I am not home at the time of delivery?
•If you are nor home at the time of delivery, please leave a cooler (and add ice or a blanket cover, depending on the season) in front of your door or balcony (does not apply to apartment blocks).
•You can also leave us the contact details of a neighbor (1 address only) who will be present at the time of delivery.
•Remember that the contents of your basket after delivery remains your sole responsibility.
•Please note that we cannot deliver through back alleys.
What happens if I cannot collect my basket at the agreed delivery location?
If you cannot collect your basket at the agreed delivery location and you have not made the necessary arrangements, you must send someone to collect the basket for you. Unclaimed baskets will be donated to charity or simply returned to the ground through composting. Whatever the reason, a missed basket becomes a lost basket. There will be no refunds.
Is it possible to change the size of my basket?
Depending on your consumption and your needs, it is possible to switch from Basic Basket to Family Size only. You will need to contact us at requete@jardinslakoudunham.ca (7 days in advance) to make arrangements. For higher volume or special needs please visit our Bulk Orders page.
Can I suspend the delivery of my CSA Baskets?
Absolutely! You can suspend the delivery of your CSA Baskets for a maximum of 2 deliveries during the season by notifying us in advance (at least 7 days in advance). In exchange, you will receive an equivalent credit that can be used to purchase certain surplus vegetables. There will be no refunds.
How long will my food stay fresh?
Each basket is carefully prepared so that its contents remain fresh 24 to 48 hours after the arrival of your delivery. For best results, we recommend that you put the products that need it in the refrigerator as soon as you can. Our easy-to-follow step-by-step recipe sheets and instructions will guide you to keep your ingredients fresh every week.
I have a serious food allergy, should I order from Jardins Lakou?
We take great care to ensure that all of our produce are prepared safely; however, all of our baskets are assembled in the same processing facility. As a result, we do not recommend you order with us if you have a serious food allergy.
Is my credit card information secure?
Our payment processing is managed by Squareup, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Squareup manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.
Do you have vegetarian recipes?
Yes we do! Look for vegetarian symbols in the picture of each recipe.
Are there ever traffic and/or weather related delays?
Unfortunately when the traffic or weather is bad, our deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of the delivery person. If you have any questions, don't hesitate to reach out to us by sending an email at requete@jardinslakoudunham.ca.
Are the vegetables and herbs pre-washed?
No. All of our vegetable are cleared of debris and some are washed at the farm, but we strongly recommend washing all vegetables and all of our fresh herbs before consuming them.
How do I cancel my subscription?
You can cancel your subscription by contacting us either via email (requete@jardinslakoudunham.ca), or by phone at 514-659-5395 (Monday - Thursday 8AM-8PM). Please carefully read our Term of services and Terms of use.
Thank you !
- Fresh locally-grown Afro Caribbean veggies each week;
- 6 to 8 varieties of vegetables, herbs and berries per delivery;
- Vegetables and fruits just-picked fresh, in-season, and delicious ;
- In addition, after each delivery, you will receive by email beautiful Afro Caribbean-inspired recipe cards and easy-to-follow step-by-step instructions for cooking great meals.
What happens if I am not home at the time of delivery?
•If you are nor home at the time of delivery, please leave a cooler (and add ice or a blanket cover, depending on the season) in front of your door or balcony (does not apply to apartment blocks).
•You can also leave us the contact details of a neighbor (1 address only) who will be present at the time of delivery.
•Remember that the contents of your basket after delivery remains your sole responsibility.
•Please note that we cannot deliver through back alleys.
What happens if I cannot collect my basket at the agreed delivery location?
If you cannot collect your basket at the agreed delivery location and you have not made the necessary arrangements, you must send someone to collect the basket for you. Unclaimed baskets will be donated to charity or simply returned to the ground through composting. Whatever the reason, a missed basket becomes a lost basket. There will be no refunds.
Is it possible to change the size of my basket?
Depending on your consumption and your needs, it is possible to switch from Basic Basket to Family Size only. You will need to contact us at requete@jardinslakoudunham.ca (7 days in advance) to make arrangements. For higher volume or special needs please visit our Bulk Orders page.
Can I suspend the delivery of my CSA Baskets?
Absolutely! You can suspend the delivery of your CSA Baskets for a maximum of 2 deliveries during the season by notifying us in advance (at least 7 days in advance). In exchange, you will receive an equivalent credit that can be used to purchase certain surplus vegetables. There will be no refunds.
How long will my food stay fresh?
Each basket is carefully prepared so that its contents remain fresh 24 to 48 hours after the arrival of your delivery. For best results, we recommend that you put the products that need it in the refrigerator as soon as you can. Our easy-to-follow step-by-step recipe sheets and instructions will guide you to keep your ingredients fresh every week.
I have a serious food allergy, should I order from Jardins Lakou?
We take great care to ensure that all of our produce are prepared safely; however, all of our baskets are assembled in the same processing facility. As a result, we do not recommend you order with us if you have a serious food allergy.
Is my credit card information secure?
Our payment processing is managed by Squareup, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Squareup manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.
Do you have vegetarian recipes?
Yes we do! Look for vegetarian symbols in the picture of each recipe.
Are there ever traffic and/or weather related delays?
Unfortunately when the traffic or weather is bad, our deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of the delivery person. If you have any questions, don't hesitate to reach out to us by sending an email at requete@jardinslakoudunham.ca.
Are the vegetables and herbs pre-washed?
No. All of our vegetable are cleared of debris and some are washed at the farm, but we strongly recommend washing all vegetables and all of our fresh herbs before consuming them.
How do I cancel my subscription?
You can cancel your subscription by contacting us either via email (requete@jardinslakoudunham.ca), or by phone at 514-659-5395 (Monday - Thursday 8AM-8PM). Please carefully read our Term of services and Terms of use.
Thank you !
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